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HairExtensionBuy.com is dedicated to providing a wonderful shopping experience for every customer. If you have any problems with your purchase, please feel free to contact us at [email protected]. We will do our best to respond to customer inquiries within 24 hours.

Order Cancellation

If you want to cancel your order, please reach out to our Customer Care team within 24 hours of placing order.

* Please note that we are not able to process cancellation once the order has been shipped.

Order Returns

We are pleased to accommodate exchanges and returns of unused products within 30 days upon receipt. To be eligible for a return or exchange, the product must be in its original condition, with the hair uncut, unbleached, color unchanged, and the lace remaining untouched (without any cutting or secondary trimming).

* Please note that hair products are personal items that maybe directly touch the scalp and we prioritize the safety and hygiene of our customers. Therefore, we are unable to accept used items for return.

To initiate a return, please follow these steps:

1. Contact our Customer Care team within 30 days of receiving your order to initiate the return. Providing additional details, such as the reasons for returning and any relevant pictures, will help us expedite the process.

2. Our representative will provide the return address after your return request is approved.

3. Kindly note that we do not provide shipping labels.

4. Please return your package(s) via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

5. We will process your refund within 2 business days after returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase.

* Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund.

Refund

1. Refund will be processed and automatically returned to your original method of payments in 3-10 business days.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx $30 from your refund as restocking fee/handling fee.

3. The $30 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an 'un-deliverable' address.

* Refunds will be issued through the original payment channel. If the card used for the purchase has expired or is no longer valid, please contact the card issuer for assistance.

Order Exchanges

If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.

Once we receive your returned item, we will process the exchange.

Please feel free to contact us at [email protected] for any assistance. We will do our very best to help you and reply to all messages as soon as possible. HairExtensionBuy.com reserves the right(s) of final interpretation for all the policies here.

Return Address: Zhong'an International Building 1701 ZhongShan Road 162, YuZhong District, ChongQing, China, 400010 (XU KUI), Tel: 136-3779-1388

Updated on 12th,March, 2024

Best Regards
HairExtensionBuy.com

In order to offer premium quality products, all the products will be shipped directly from our factories to us first and then after careful checking, we will ship the item out.

Handling Time

Generally, your order will be shipped within 3-5 business days. If you choose the custom option, it will take longer. The specific processing time will be displayed on the product page. In case of holidays, the time will be postponed.

Shipping Options & Time

Shipping method	Cost	Shipping Time
Standard Shipping	Free Shipping (order over $129)	7-20 business days
Standard Shipping	$10 (order under $129)	7-20 business days
Express Shipping(FedEx/DHL)	Free Shipping (order over $200)	3-5 business days
Express Shipping(FedEx/DHL)	$20 (order under $200)	3-5 business days

Handling time and customised time are excluded in the shipping time
The total delivery time = handling time/processing time + shipping time.
For item in stock, handling time=3-5 business days.

Continent	Country	Standard Shipping	Express Shipping(FedEx/DHL)
North America	Canada, United States, Mexico, Trinidad and Tobago…	7-20 business days	3-5 business days
South America	Brazil, Argentina, Chile, Colombia, Ecuador…	7-20 business days	3-5 business days
Africa	South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville…	7-20 business days	3-5 business days
Europe	Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia, United Kingdom…	7-20 business days	3-5 business days
Oceania	Australia, New Zealand, Papua New Guinea…	7-20 business days	3-5 business days
East Asia	Japan, P.R Korea, R.Korea, Mongolia…	7-20 business days	3-5 business days
Southeast Asia	Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam…	7-20 business days	3-5 business days
West Asia	Saudi Arabia, Jordan…	7-20 business days	3-5 business days
	Other country buyer	Please contact us	Please contact us

Please note:

1. we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

Address of Registered Office

HK: Suite 1503, 15/F, Carnival Commercial Building, 18 Java Road, North Point, HK

Address Office

CN: Zhong'an International Building 1701 ZhongShan Road 162, YuZhong District, ChongQing, China

Return Address

Zhong'an International Building 1701 ZhongShan Road 162, YuZhong District, ChongQing, China, 400010 (XU KUI), Tel: 136-3779-1388

Updated on 12th,March, 2024

Best Regards
HairExtensionBuy.com

1. TERMS AND CONDITIONS TO GOVERN

These terms and conditions represent the final and complete agreement of the parties and no terms or conditions in any way modifying or changing the provisions stated herein shall be binding upon Our Company unless made in writing and signed and approved by an officer or other authorized person at Our Company. No modification of any of these terms shall be modified by Our Company's shipment of goods following receipt of Buyers purchase order, shipping request or similar forms containing printed terms and conditions additional to or in conflict with the terms herein. If any term, clause or provision is declared to held invalid by a court of competent jurisdiction, such declaration or holding shall not affect the validity of any other term, clause or provision herein contained.

2. ACCEPTANCE OF ORDERS

All orders are subject to written price verification by authorized Our Company personnel unless designated in writing to be firm for a specified period of time. Shipment of goods without written price verification does not constitute acceptance of the price contained in the order.

3. SUBSTITUTION

Our company reserves the right, without prior notification, to substitute an alternative product of like kind, quality and function. If the Buyer will not accept a substitute, the Buyer must specifically declare that no substitution is allowed when the buyer requests a quote, if such request for quote is made, or, if no request for quote was made, when placing an order with the Our Company.

4. PRICE

Prices quoted, including any transportation charges, are valid for 10 days unless designated as firm for a specific period pursuant to a written quote or written sales acceptance issued or verified by an officer or other authorized personnel of Our Company . A price designated as firm for a specific period may be revoked by Our Company if the revocation is in writing and is mailed to the Buyer prior to the time a written acceptance of the price is received by Our Company . All prices and deliveries are F.O.B. shipping point. Our Company reserves the right to cancel orders in the event selling prices which are lower than prices quoted are established by government regulations.

5. TRANSPORTATION

Unless otherwise provided, Our Company shall use its judgment in determining carrier and routing. In either case, Our Company shall not be liable for any delays or excessive transportation charges resulting from its selection.

6. PACKING

Unless otherwise provided, Our Company will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading or bracing requested by Buyer will be paid for by Buyer. All cost of packing and shipment for Buyer's special equipment shall be paid for by Buyer.

7. PAYMENT TERMS

The discount applies only to the invoiced value of the material (not to taxes or freight charges). Our Company reserves the right to require advance payment or satisfactory security for the goods if the financial condition of Buyer so warrants as determined by Our Company.

8. TITLE AND RISK OF LOSS

Delivery to carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall pass to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against Our Company for shortage or damage occurring prior to such delivery to carrier must be made within seven (7) days after receipt of the goods and accompanied by original transportation bill signed by carrier noting that carrier received the goods from Our Company in the condition claimed. Notwithstanding passage of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain with Our Company until all payments hereunder, including deterred payments evidenced by notes or otherwise, Interest, carrying charges, and attorneys' fees, shall have been made in cash, and Buyer agrees to do all acts necessary to perfect and maintain such right and title in Our Company.

9. FORCE MAJEURE

Our Company shall not be liable for failure to perform its obligations resulting directly or indirectly from or contributed to by acts of God; acts of Buyer, civil or military authority, including wage and price controls; fires; war; riot; delays in transportation; lack of or inability to obtain raw materials (including energy sources), components, labor, fuel or supplies; or other circumstances beyond Our Company's reasonable control, whether similar or dissimilar to the foregoing. If certain quantities are affected and other quantities are not, the quantities affected shall be eliminated without liability, but the agreement shall remain unaffected. Our Company may during any period of shortage due to any of said causes, allocate its supply of such raw materials among its various users thereof in any manner which YILIDA Company deems fair and reasonable. In no event shall Our Company be liable for special or consequential damages for any delay for any cause.

10. LIABILITY

Our Company shall not be responsible, obligated, or liable for any injury or damage resulting from an application or use of its products, either singularly or in combination with other products, arising out of acceptance of this order. Our Company shall have no liability for errors in weight or quantity delivered unless claim is made by Buyer within seven (7) days after receipt of shipment and accompanied by original transportation bill signed by carrier noting that carrier received the goods from Our Company in the condition claimed. If such timely claim is made by Buyer, and the claim is deemded valid by Our Company , Our Company may fulfill its responsibility by either shipping the quantity necessary to make good the deficiency, or at Our Company 's option, crediting Buyer with the invoice price of the deficiency.

11. WARRANTY

All goods sold by Our Company are warranted to Buyer to be free from defects in material and workmanship, and manufactured in accordance with industry standards. The foregoing warranty is nonassign able and in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise including but not limited to any implied warranties of merchantability or fitness. No agent, employee, or representative of Our Company has any authority to bind Our Company to any representation, affirmation, or warranty concerning the goods and any such representation, affirmation, or warranty shall not be deemed to have become a part of the basis of this agreement and shall be unenforceable. Any claimed defect in material or workmanship shall be deemed waived by Buyer unless submitted to Our Company in writing within seven (7) days from the date the goods are received by Buyer.
Our Company shall not be liable under the foregoing warranty if any loss or damage is caused by improper application or use of the goods. Our Company disclaims all liability with respect to the design of the goods and makes no warranty with respect to such design. This warranty is in lieu of and excludes all other warranties, whether express, implied, or statutory, including implied warranties of merchantability or fitness.

12. REMEDIES AND LIMITATION OF LIABILITY

Our Company shall not be liable for incidental or consequential losses, damages, or expenses arising directly or indirectly from the sale, handling or use of the goods, or from any other cause relating thereto. Our Company's liability, in any case, including for claims of breaches of warranty or negligence is exclusively limited, at Our Company's option, to the replacement of goods not complying with this agreement, the repayment of, or crediting Buyer with, an amount equal to the purchase price of such goods, or repairing or arranging for repair of the goods. If Our Company requests the return of the goods, the goods will be redelivered to Our Company in accordance with Our Company's instructions. The remedies contained in this paragraph constitute the sole recourse of Buyer against Our Company for breach of any of Our Company's obligations, whether of warranty or otherwise. As long as Our Company makes a good faith effort to rectify any breach, the remedies provided for herein shall be deemed satisfied.

13. SELECTION

Buyer represents that the goods sold hereunder are fit for their actual or intended use and that Buyer placed no reliance on Our Company's skill or judgment in selecting suitable goods or materials or in the design of suitable goods and materials. Buyer represents that the use and installation of the goods shall be made in compliance with all applicable government requirements. Buyer will defend, indemnify and hold harmless Our Company, its successors, assigns and subsidiaries from and against all costs (including attorney's fees), damages and liabilities resulting from actual or alleged claims asserted or any penalties proposed or assessed Our Company for any alleged violation of any federal, slate or local law, rule, regulation or standard, by reason of or in connection with any use of the goods delivered hereunder.

14. GENERAL

Our Company specifically represents that any goods to be delivered hereunder will be produced in compliance with the requirements of the Fair Labor Standard Act of 1939, as amended.

15. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Updated on 12th,March, 2024

Best Regards
HairExtensionBuy.com

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